A. Luvsy products are exclusively sold on our site www.luvsy.com at this time.
Q. HOW MUCH IS SHIPPING?
A. We offer Free Shipping in the U.S. on orders over $50. For all other orders shipping is calculated during checkout.
Q. WHEN WILL MY LUVSY ORDER SHIP?
A. Orders are typically shipped in 1 Business Day however if you are ordering our new items they will ship according to the date provided on the product page at the time your order was placed.
Q. MY ORDER WAS A PRE-ORDER. WHAT DOES THIS MEAN?
A. A pre-order is an order of an item before it is available with the understanding that it will be shipped by the later date provided.
Q. HOW LONG TO SHIPMENTS TAKE TO ARRIVE?
A. Most orders ship in 1 business day you will receive it within 3-8 business days in the USA and 10-15 business days outside the USA, except those orders marked "Pre-Order" or with a later ship date which will ship on the date shown at the time the order was placed.
Q. CAN I GET A REFUND OR AN EXCHANGE?
A. Yes, please email us at email@example.com and we'll send you return/exchange instructions! Returns are accepted within 30 days of shipment receipt date and customers are responsible for covering shipping back to our store.
Q. DO YOU OFFER LUVSY PRODUCTS WHOLESALE?
A. Yes! We offer Luvsy products to qualified brick-and-mortar retailers. Please complete the short wholesale application and you can be approved in as little as 15 minutes here >>
Q. WHAT SIZE PRODUCT SHOULD I ORDER?
A. Product fit and age recommendations can be found on each Luvsy product page.
Q. WHAT IS MY ORDER SHIPPED IN?
A. Orders either ship in large white polybags or in a brown corrugated box. Our return address is marked on each of our packages.
Q. WHEN DO I RECEIVE MY TRACKING INFORMATION?
A. We will send you your tracking details as soon as your package ships so you can track your package location at any time.
Q. DO YOU OFFER DISCOUNTS TO SCHOOLS?
A. Yes, and the level of discount is based on the number ordered (25, 50 or 100+) Call or email us and we will be right back in touch!
Q. DO YOU HAVE A FUNDRAISING PROGRAM WE CAN USE FOR MY SCHOOL OR CHARITY?
A. Yes, we offer high-payouts (20% commission) along with a free fundraising page for your school or organization. Call or email us and we will be right back in touch!
Q. I HAVE A PRODUCT COMMENT OR SUGGESTION. WHERE DO I SEND IT?
A. We would love to hear from you! Please visit our contact us page and send us your feedback.
Q. I HAVE A QUESTION ABOUT LUVSY THAT WAS NOT ANSWERED ABOVE.
A. Not a problem, we are ready to help! Please visit our contact us page and ask away. We will be back in touch as soon as possible.